Our Message regarding Coronavirus (COVID-19)

by Jon Stevenston on April 02, 2020

Our Message regarding Coronavirus (COVID-19)

We trust everyone is well and staying safe. We are receiving a lot of calls, emails and messages asking us if we're still open, so to address that: Yes, we are still here and we are producing all of your orders. We have put in place various measures to minimize the risk to our employees and customers. 

SAFETY AND HYGIENE MEASURES

  • Reinforcing our health and hygiene systems in our production and logistics centers in line with advice from the World Health Organisation and the local authorities

  • We kindly ask for your understanding in case any delays in shipping occur since we’ve implemented a social distancing plan for teams operating in our distribution centers that may temporary slow processing

  • We are proactively working with our shipping partners in order to guarantee that all appropriate health and hygiene standards are adhered to

ORDERS

Measures have been put in place to protect the health and safety of our staff, and we are producing and distributing masks to all our employees - plus to local social care organisations and hospitals that are in need.

We realise that this is a challenging time for everyone, and many of you are doing what you can. We're still here producing your orders so that you can look after yourselves. 

  • Returns are temporarily out of service but we guarantee free home deliveries on all orders

  • Our Customer Service is regularly operating: If you have any queries, please do not hesitate to contact us

  • Extended and flexible return period : the returns period has been extended to 30 days

FINAL NOTES

This is a difficult time for us all, so we wanted to reach out and let you know it will be ok. We realise these can be really trying times and dark thoughts can creep into our heads. If you're feeling sad, depressed or lonely reach out to someone and have a chat. Amazing what a difference it makes to connect and talk. We're all in this together, and we can fucking do this! Keep calm stay positive we'll get through this. See you on the other side! #staythefuckhome 🖤

BACK TO TOP