Right to cancel, return and refunds
1.1

You can return an article up to 14 days after receiving it.

You can cancel any items you order via the website within 14 days of your order being accepted.

 

Please fill out a return form here.

 

How can I return my order?

You can return an article up to 14 days after receiving it.

The items you wish to return must not be worn or washed. You may try the items on to see whether
they fit or meet your expectations but, if you intend returning them, please ensure that any items
of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items, with their original labels, in their original packaging. Fill in the Return form here and put it in the box with the items you wish to return.


Returning packages using a courier is at your own risk, it should be tracked. If anything should happen to the package, No Fixed Abode cannot be held liable.

 

What are the rules concerning returning items?

Items that have not been worn and that still have the original label and packaging may be returned within 14 days after receiving them. You may try on the items (with the exception of underwear) to see whether they fit and if the model meets your expectations. Underwear may only be returned in its original, unopened packaging. You cannot exchange items. When we receive the return package we will reimburse the amount, using the original payment method, to your account. You'll find all the details concerning our Returns policy on your invoice. Be careful: if you are returning shoes, you must put the original shoe box in another box.

What are the return options?

You can use the return form here to return your products. 

* An order can only be returned from the country in which the order was made.

When will I receive my money back?

The amount will be reimbursed to your bank or credit card account within 2-3 weeks of your package being returned.

How long does it take to process a return?

From the moment you've returned your order it can take up to a week before we receive your order at our Distribution Centre. We check every returned order. As soon as this check has been made, we order the reimbursement of (a part of) your payment. It can take up to a week for you to receive your reimbursement depending on your payment method (bank, credit card etc.).

Can I return an order if I no longer have the original box?

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

Can I exchange an item for another size?

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as
soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

 

1.2 You can cancel any goods you order via the website within 14 days of receipt of the goods, unless the goods are ones which were clearly personalised to your requirements, by their nature cannot be returned or are otherwise goods for which no right of cancellation exists under the Consumer Protection (Distance Selling) Regulations 2000.
1.3 You should send any notice of cancellation of an order to: orders@nofixedabode.net Please give full details of the order, including any order number we have given you for it.
1.4 Where you cancel an order in accordance with these terms and conditions, we will refund to you any sums paid for that order within 30 days of receipt of your cancellation. We may deduct any direct costs we incur in recovering any goods delivered under an order which is then cancelled.